Case Studies
1
With a goal of increasing revenue, Kay set the objective of teaching each of their Store Managers to operate as the CEO of their respective stores. Kay’s Store Managers and District Managers had the passion and commitment for success but needed help operationalizing data-based performance management concepts.
2
As the largest national jeweler with over 200 jewelry shops across the US, Signet was successfully growing the Services Business as part of their strategic plan. As the size of the business increased, wait time for repairs had become a barrier to growth for this high-margin service.
3
With genetic testing for psychotropic medications in its infancy and revenue growth of 75%, claims payment was challenging as health insurance companies evaluated the benefits of this new product for their members.
4
Personal customer service experience for clinicians and patients is a point of difference for Assurex’s mental health business. As GeneSight® usage continued to expand, it became increasingly important to efficiently continue a high level of personalized service.
5
Combining best practices across organizations was critical to delivering business objectives as well as creating a strong culture across the new US Oral Care business team. At the same time, P&G began an initiative to integrate all planning functions into a single co-located team with the goal of improving productivity, services, and inventory results. Change leadership, supply chain management skills, and problem-solving were required.